Learning Experience Designer & Developer
For 7+ years, I’ve designed learning experiences that turn complex workflows, products, and human decisions into clear, interactive practice.
A few examples of how I turn complex workflows, real-world decisions, and specialized topics into practical, engaging learning experiences.
Multi-system workflow simulation
A custom training microsite where frontline support staff practice coordinating interpreter services across four simulated systems. Learners work through realistic service requests, navigate between tools, and respond to changing circumstances, with feedback throughout.
Scenario-based safety escalation practice
A custom interactive activity that helps frontline support teams recognize potential safety concerns during customer interactions. Across chat, phone, and email scenarios, learners distinguish routine frustration from threatening statements, decide when escalation is necessary, and receive feedback on their decisions.
Audience-specific program launch training
Developed for a new program serving commercial airline pilots, this multimedia lesson prepares care teams to recognize audience-specific concerns about mental health support. Through storytelling, audio, and practical examples, learners explore how pilots’ professional realities can shape these conversations and how to respond appropriately.
Role expansion and upskilling
Part of a broader upskilling curriculum, this introductory lesson prepares experienced care professionals to take on management consultation responsibilities. It builds on their clinical expertise to introduce new workflows, consultation pathways, and practical tools for supporting managers with employee concerns.
I build the kind of training people would rather do than skip: simulations of the real systems they work in, scenarios that test their judgment, and AI role plays where they can practice a hard conversation before it counts. After 7+ years, most recently at Spring Health and Abbott, I still start every project the same way: with the learner, and what they actually need to do.